An open opinion about cable

I'm convinced to the very core of my being that there are some very awesome people that work for Comcast but the company itself is a piece of junk.  They overcharge for services that are so-so at best and say that they're only concerned with the customer.  Well, bucko, I've had to call and complain to you damn near every week since I got your crappy service (which now requires a contract).  You're crazy if you think that you've resolved my problems and NO, I do NOT want three free months of HBO to shut me up.  I want you to resolve my issues and act like decent people!  This post is purely based on my opinions and experiences so feel free to disagree.

I must admit that my Comcast repair guy today was amazing, though.  Not only did he come out and fix everything but he fixed it with a great attitude and a nose-to-the-grindstone mentality.  Sure, he flew off the handle when he thought he was outside of hearing range (in our driveway) on the phone with his friend about the half-ass job the tech before him had done and how he'd been a slacker.  That just made me appreciate him more because he was willing to come out and fix what had been messed up.  May the force be with you, dude and, although I'd never want to be with Comcast once this contract is up, if I ever become a millionaire, you're first on my list of  people to "pay it forward" to.

In terms of the idiots you put on the customer service line, one word: MORON!  They are acting like wreck analysts for car insurance company trying to give you the least amount of service for the most money.  Well listen, sister, I'm not interested in upgrading because my signal already goes out every morning.  No, I do NOT want to hear more about the new sports package because I already have to give you the blood of a virgin on a monthly basis just to get basic services.  Wanna know what I'm interested in?  The single working mom's cable budget....give me Nickelodeon, Disney, ESPN, and a couple other channels and don't bother with the rest...I don't need em.  Don't bother giving me the whole set of Spanish speaking channels because (news flash), I don't speak Spanish. 

The people at the Comcast office nearby me?  AWESOME.  They're helpful and honest.  In fact, the last time I was in there, the lady said that if I call the local customer service line and get someone I don't like, hang up and try again because apparently the company is going through a transition.

Well let me just say that I hope that the transition involves some sort of kickass customer service upgrade and downgrade on the prices you charge, Comcast!  I hope that you guys are starting to put the customer first and will give me what I actually deserve for the amount I pay instead of bullcrap, half-assed service.

Signed,
Me